{"id":18526,"date":"2022-04-20T11:18:29","date_gmt":"2022-04-20T09:18:29","guid":{"rendered":"https:\/\/addi.de\/?page_id=18526"},"modified":"2023-01-05T08:41:45","modified_gmt":"2023-01-05T07:41:45","slug":"produkthilfe-und-support","status":"publish","type":"page","link":"https:\/\/addi.de\/en\/produkthilfe-und-support\/","title":{"rendered":"Product help, support and complaints"},"content":{"rendered":"<div id=\"formular-block_625fcfb282106\" class=\"formular alignment-left\" >\n    <section>\n        <div class=\"container\">\n            <div class=\"row\">\n                                                            <div class=\"col-12 col-lg-3 offset-lg-1 mb-3 mb-lg-0\">\n                                                            <div class=\"topline\">\n                                    Contact                                <\/div>\n                                                                                        <div class=\"heading-tags\">\n                                    <h2>Product help, support and complaints<\/h2>\n                                <\/div>\n                                                                                        <div class=\"text\">\n                                    <p><strong>If you have a specific problem with or an individual question about your addi product, please contact your addi retailer. He is well informed and can help you the fastest in most cases.<\/strong><\/p>\n<p>Of course you can also contact us directly. Please use this form to do so - simply add the relevant images if required. We will do our best to answer you as quickly as possible.<\/p>\n<p>In the event of a complaint, please send us a photo with the date and the corresponding proof of purchase.<\/p>\n<p>For questions about maintenance and cleaning, follow this <a href=\"https:\/\/addi.de\/en\/operating-instructions\/\">Link<\/a> and download the appropriate instructions. Here you will find the relevant care instructions and other important information about your product.<\/p>\n                                <\/div>\n                                                    <\/div>\n                                        <div class=\"col-12 col-lg-6 offset-lg-1\">\n                        <div class=\"form-wrapper\">\n                            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19440-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"19440\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/18526#wpcf7-f19440-o1\" method=\"post\" class=\"wpcf7-form init formular\" aria-label=\"contact from.\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/18526#wpcf7-f19440-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19440\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19440-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"anrede\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Salutation*\" value=\"\" type=\"text\" name=\"anrede\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"name-vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name, Firstname*\" value=\"\" type=\"text\" name=\"name-vorname\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"adresse\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"produkt\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product*\" value=\"\" type=\"text\" name=\"produkt\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"beschreibung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Beschreibung*\" name=\"beschreibung\"><\/textarea><\/span>\n<\/p>\n<p><label for=\"file_upload\">Would you like to send us photos?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bilder\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" id=\"file_upload\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"bilder\" data-limit=\"50000000\" data-min=\"1\" data-max=\"1\" data-id=\"19440\" data-version=\"free version 1.3.9.8\" accept=\".\" \/><\/span>\n<\/p>\n<p style=\"color:#fff;\">\n\t<samll>* Maximum size 5 MB, max. 2 files\n\t<\/samll>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy_policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy_policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I hereby accept the processing of my data in accordance with the <a href=\"\/en\/data-protection-declaration\/\" target=\"_blank\">Data Protection Declaration<\/a>.*<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span id=\"wpcf7-6a97d124f0d4d-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap company-website-wrap\" data-cf7apps-honeypot=\"company-website\" style=\"position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;\"><input type=\"hidden\" name=\"company-website-random-hash\" value=\"20260902\"><input type=\"hidden\" name=\"company-website-time-token\" value=\"MTc4ODMzNDM3Mg==.6b0694e3c35ef4035c35c9a7e9093dc9aac90b33556fc55f760b1a8c20093634\"><label\n\t\t    for=\"wpcf7-6a97d124f0d4d-field\"\n\t\t    class=\"hp-message\"\n        >Bitte lasse dieses Feld leer.<\/label><input\n\t    id=\"wpcf7-6a97d124f0d4d-field\"\n\t     placeholder=\"Website der Firma\" \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"nxlulfe3a5fg\"\n\t    value=\"\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n\t    data-cf7apps-tabindex=\"1000\"\n    \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<div class=\"required-note\">\n\t<p>*Fields marked with a star are required fields\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n<\/div>\n\n\n<div id=\"selection-teaser-block_6281fa38bb291\" class=\"selection-teaser\" >\n    <section>\n        <div class=\"container\">\n                            <div class=\"row\">\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/Azubi-Tag-2026-addi-Selter-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" srcset=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/Azubi-Tag-2026-addi-Selter-400x320.jpg 400w, https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/Azubi-Tag-2026-addi-Selter-16x12.jpg 16w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        Starting Together: Our Apprentice Day 2026                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p>August 17, 2026 was all about our apprentices! At our annual Apprentice Day, our new and experienced apprentices came together to get to know one another, learn more about the company and start the new training year as a team.<\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/azubitag-2026\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/News-25-Jubilaeum-Mechthild-Kraft-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" srcset=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/News-25-Jubilaeum-Mechthild-Kraft-400x320.jpg 400w, https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/News-25-Jubilaeum-Mechthild-Kraft-16x12.jpg 16w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        25-j\u00e4hriges Jubil\u00e4um Mechthild Kraft                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p>Seit 25 Jahren pr\u00e4gt Mechthild Kraft die Entwicklung von addi. Was einst mit klassischer B\u00fcroorganisation begann, entwickelte sich im Laufe der Jahre zu einer beeindruckenden Erfolgsgeschichte.<\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/jubilaeum-25-jahre-mechthild-kraft\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/08\/Claudia-Malcus-40-Jahre-bei-addi-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        40 Years at addi\u2014Claudia Malcus Celebrates her Anniversary                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p><span class=\"x193iq5w xeuugli x13faqbe x1vvkbs xlh3980 xvmahel x1n0sxbx x1lliihq x1s928wv xhkezso x1gmr53x x1cpjm7i x1fgarty x1943h6x xudqn12 x3x7a5m x6prxxf xvq8zen xo1l8bm xzsf02u x1yc453h\" dir=\"auto\">On August 1, 1986, Claudia Malcus began her apprenticeship at addi. Four decades later, she stands at the helm of the company\u2014a remarkable journey filled with dedication, passion, and success.<\/span><\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/40-jahre-bei-addi-claudia-malcus\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"kategorie_pages":[28],"class_list":["post-18526","page","type-page","status-publish","hentry","kategorie_pages-company"],"acf":[],"_links":{"self":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages\/18526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/comments?post=18526"}],"version-history":[{"count":0,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages\/18526\/revisions"}],"wp:attachment":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/media?parent=18526"}],"wp:term":[{"taxonomy":"kategorie_pages","embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/kategorie_pages?post=18526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}