{"id":18526,"date":"2022-04-20T11:18:29","date_gmt":"2022-04-20T09:18:29","guid":{"rendered":"https:\/\/addi.de\/?page_id=18526"},"modified":"2023-01-05T08:41:45","modified_gmt":"2023-01-05T07:41:45","slug":"produkthilfe-und-support","status":"publish","type":"page","link":"https:\/\/addi.de\/en\/produkthilfe-und-support\/","title":{"rendered":"Product help, support and complaints"},"content":{"rendered":"<div id=\"formular-block_625fcfb282106\" class=\"formular alignment-left\" >\n    <section>\n        <div class=\"container\">\n            <div class=\"row\">\n                                                            <div class=\"col-12 col-lg-3 offset-lg-1 mb-3 mb-lg-0\">\n                                                            <div class=\"topline\">\n                                    Contact                                <\/div>\n                                                                                        <div class=\"heading-tags\">\n                                    <h2>Product help, support and complaints<\/h2>\n                                <\/div>\n                                                                                        <div class=\"text\">\n                                    <p><strong>If you have a specific problem with or an individual question about your addi product, please contact your addi retailer. He is well informed and can help you the fastest in most cases.<\/strong><\/p>\n<p>Of course you can also contact us directly. Please use this form to do so - simply add the relevant images if required. We will do our best to answer you as quickly as possible.<\/p>\n<p>In the event of a complaint, please send us a photo with the date and the corresponding proof of purchase.<\/p>\n<p>For questions about maintenance and cleaning, follow this <a href=\"https:\/\/addi.de\/en\/operating-instructions\/\">Link<\/a> and download the appropriate instructions. Here you will find the relevant care instructions and other important information about your product.<\/p>\n                                <\/div>\n                                                    <\/div>\n                                        <div class=\"col-12 col-lg-6 offset-lg-1\">\n                        <div class=\"form-wrapper\">\n                            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19440-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"19440\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/18526#wpcf7-f19440-o1\" method=\"post\" class=\"wpcf7-form init formular\" aria-label=\"contact from.\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/18526#wpcf7-f19440-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19440\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19440-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"anrede\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Salutation*\" value=\"\" type=\"text\" name=\"anrede\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"name-vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name, Firstname*\" value=\"\" type=\"text\" name=\"name-vorname\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"adresse\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address*\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"produkt\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product*\" value=\"\" type=\"text\" name=\"produkt\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"beschreibung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Beschreibung*\" name=\"beschreibung\"><\/textarea><\/span>\n<\/p>\n<p><label for=\"file_upload\">Would you like to send us photos?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bilder\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" id=\"file_upload\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"bilder\" data-limit=\"50000000\" data-min=\"1\" data-max=\"1\" data-id=\"19440\" data-version=\"free version 1.3.9.3\" accept=\".\" \/><\/span>\n<\/p>\n<p style=\"color:#fff;\">\n\t<samll>* Maximum size 5 MB, max. 2 files\n\t<\/samll>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy_policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy_policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I hereby accept the processing of my data in accordance with the <a href=\"\/en\/data-protection-declaration\/\" target=\"_blank\">Data Protection Declaration<\/a>.*<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span id=\"wpcf7-69d7de19b78db-wrapper\" class=\"wpcf7-form-control-wrap honeypot-466-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input type=\"hidden\" name=\"honeypot-466-time-start\" value=\"1775754777\"><input type=\"hidden\" name=\"honeypot-466-time-check\" value=\"11\"><label for=\"wpcf7-69d7de19b78db-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69d7de19b78db-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-466\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<div class=\"required-note\">\n\t<p>*Fields marked with a star are required fields\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n<\/div>\n\n\n<div id=\"selection-teaser-block_6281fa38bb291\" class=\"selection-teaser\" >\n    <section>\n        <div class=\"container\">\n                            <div class=\"row\">\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/03\/Messestand-hhcologne-20265-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" srcset=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/03\/Messestand-hhcologne-20265-400x320.jpg 400w, https:\/\/addi.de\/wp-content\/uploads\/2026\/03\/Messestand-hhcologne-20265-16x12.jpg 16w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        Thank you for visiting us at h+h 2026!                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p><strong>A Look Back at h+h Cologne \u2013 Inspiration, Innovation, and a Sense of Community<\/strong><\/p>\n<p>We\u2019ve had an inspiring and successful trade show weekend: This year\u2019s h+h in Cologne was a truly special experience for addi. With a record number of visitors at our booth, a lively atmosphere, and countless positive interactions, it was once again clear just how much crafting brings people together.<\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/danke-fuer-ihren-besuch-hh-cologne-2026\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/03\/Mockup-addi-Katalog-Cover-2026-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        The new addi catalog for 2026\/2027 is here!                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p>The 2026\/2027 catalog, hot off the press, is now available digitally or can be ordered in print.<\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/addi-katalog-2026\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/02\/addi2go-App-Update_26-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" srcset=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/02\/addi2go-App-Update_26-400x320.jpg 400w, https:\/\/addi.de\/wp-content\/uploads\/2026\/02\/addi2go-App-Update_26-16x12.jpg 16w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        addi2go app update 2026                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p>Our free app addi2go is getting an update with new features and improved stability.<\/p>\n<p>All you need to know about the update right here.<\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/update-addi2go-app-2026\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"kategorie_pages":[28],"class_list":["post-18526","page","type-page","status-publish","hentry","kategorie_pages-company"],"acf":[],"_links":{"self":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages\/18526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/comments?post=18526"}],"version-history":[{"count":0,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages\/18526\/revisions"}],"wp:attachment":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/media?parent=18526"}],"wp:term":[{"taxonomy":"kategorie_pages","embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/kategorie_pages?post=18526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}