{"id":18526,"date":"2022-04-20T11:18:29","date_gmt":"2022-04-20T09:18:29","guid":{"rendered":"https:\/\/addi.de\/?page_id=18526"},"modified":"2023-01-05T08:41:45","modified_gmt":"2023-01-05T07:41:45","slug":"produkthilfe-und-support","status":"publish","type":"page","link":"https:\/\/addi.de\/en\/produkthilfe-und-support\/","title":{"rendered":"Product help, support and complaints"},"content":{"rendered":"<div id=\"formular-block_625fcfb282106\" class=\"formular alignment-left\" >\n    <section>\n        <div class=\"container\">\n            <div class=\"row\">\n                                                            <div class=\"col-12 col-lg-3 offset-lg-1 mb-3 mb-lg-0\">\n                                                            <div class=\"topline\">\n                                    Contact                                <\/div>\n                                                                                        <div class=\"heading-tags\">\n                                    <h2>Product help, support and complaints<\/h2>\n                                <\/div>\n                                                                                        <div class=\"text\">\n                                    <p><strong>If you have a specific problem with or an individual question about your addi product, please contact your addi retailer. He is well informed and can help you the fastest in most cases.<\/strong><\/p>\n<p>Of course you can also contact us directly. Please use this form to do so - simply add the relevant images if required. We will do our best to answer you as quickly as possible.<\/p>\n<p>In the event of a complaint, please send us a photo with the date and the corresponding proof of purchase.<\/p>\n<p>For questions about maintenance and cleaning, follow this <a href=\"https:\/\/addi.de\/en\/operating-instructions\/\">Link<\/a> and download the appropriate instructions. Here you will find the relevant care instructions and other important information about your product.<\/p>\n                                <\/div>\n                                                    <\/div>\n                                        <div class=\"col-12 col-lg-6 offset-lg-1\">\n                        <div class=\"form-wrapper\">\n                            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19440-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"19440\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/18526#wpcf7-f19440-o1\" method=\"post\" class=\"wpcf7-form init formular\" aria-label=\"contact from.\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/18526#wpcf7-f19440-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19440\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19440-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"anrede\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Salutation*\" value=\"\" type=\"text\" name=\"anrede\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"name-vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name, Firstname*\" value=\"\" type=\"text\" name=\"name-vorname\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"adresse\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address*\" value=\"\" type=\"email\" name=\"email\" \/><\/span><br \/>\n<span id=\"wpcf7-6a283636b855c-wrapper\" class=\"wpcf7-form-control-wrap company-website-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input type=\"hidden\" name=\"company-website-time-start\" value=\"1781020214\"><input type=\"hidden\" name=\"company-website-time-check\" value=\"11\"><label for=\"wpcf7-6a283636b855c-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-6a283636b855c-field\"  placeholder=\"Website der Firma\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"company-website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"produkt\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Product*\" value=\"\" type=\"text\" name=\"produkt\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"beschreibung\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Beschreibung*\" name=\"beschreibung\"><\/textarea><\/span>\n<\/p>\n<p><label for=\"file_upload\">Would you like to send us photos?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bilder\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" id=\"file_upload\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"bilder\" data-limit=\"50000000\" data-min=\"1\" data-max=\"1\" data-id=\"19440\" data-version=\"free version 1.3.9.3\" accept=\".\" \/><\/span>\n<\/p>\n<p style=\"color:#fff;\">\n\t<samll>* Maximum size 5 MB, max. 2 files\n\t<\/samll>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"privacy_policy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"privacy_policy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I hereby accept the processing of my data in accordance with the <a href=\"\/en\/data-protection-declaration\/\" target=\"_blank\">Data Protection Declaration<\/a>.*<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<div class=\"required-note\">\n\t<p>*Fields marked with a star are required fields\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/section>\n<\/div>\n\n\n<div id=\"selection-teaser-block_6281fa38bb291\" class=\"selection-teaser\" >\n    <section>\n        <div class=\"container\">\n                            <div class=\"row\">\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/06\/addi-Webinar-Neuheiten-2026-4-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" srcset=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/06\/addi-Webinar-Neuheiten-2026-4-400x320.jpg 400w, https:\/\/addi.de\/wp-content\/uploads\/2026\/06\/addi-Webinar-Neuheiten-2026-4-16x12.jpg 16w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        Webinar new addi products 2026                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p>This year, addi is once again offering new and innovative products\u2014all in the usual high quality and, of course, \u201cMade in Germany.\u201d<\/p>\n<p><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">It was our pleasure to introduce you to the world of addi innovations on June 2nd.<\/span><\/span><\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/news-webinar-addi-neuheiten-2026\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/06\/Woolly-Hugs_Spendenubergabe-2026-01-400x320.jpg\" class=\"attachment-400x320 size-400x320\" alt=\"\" srcset=\"https:\/\/addi.de\/wp-content\/uploads\/2026\/06\/Woolly-Hugs_Spendenubergabe-2026-01-400x320.jpg 400w, https:\/\/addi.de\/wp-content\/uploads\/2026\/06\/Woolly-Hugs_Spendenubergabe-2026-01-16x12.jpg 16w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        Veronika Hug visited addi: Where stitches bring people together                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p>Some visits are truly special. Take, for example, the visit from Veronika Hug\u2014better known to many as Woolly Hugs\u2014and her knitting group, who traveled all the way to Altena from all over Germany.<\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/spendenubergabe-woolly-hugs\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"col-12 col-lg-4 mb-4 mb-lg-0 tile-wrapper service\">\n                            <div class=\"image-wrapper\">\n                                                                                                            <img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"320\" src=\"https:\/\/addi.de\/wp-content\/uploads\/2022\/03\/bambus_wald.png-400x320.webp\" class=\"attachment-400x320 size-400x320\" alt=\"\" \/>                                                                                                                                        <div class=\"batch color-area-primary\">\n                                        News                                    <\/div>\n                                                            <\/div>\n                            <div class=\"text-wrapper\">\n                                                                    <div class=\"topline\">\n                                        News                                    <\/div>\n                                                                                                    <div class=\"headline\">\n                                        Current delivery situation for bamboo products                                    <\/div>\n                                                                                                    <div class=\"text\">\n                                        <p><span data-teams=\"true\">Transparency is particularly important to us. Unfortunately, we are still experiencing delivery issues with bamboo. This is due to harvesting problems in Japan, which are significantly affecting the availability of the raw material.<\/span><\/p>\n                                    <\/div>\n                                                                                                    <div class=\"link-wrapper\">\n                                        <a href='https:\/\/addi.de\/en\/news\/liefersituation-bei-bambusartikeln\/' target='_self' class='buttonlink prio-2'>Read news<\/a>                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n                    <\/div>\n    <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"kategorie_pages":[28],"class_list":["post-18526","page","type-page","status-publish","hentry","kategorie_pages-company"],"acf":[],"_links":{"self":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages\/18526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/comments?post=18526"}],"version-history":[{"count":0,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/pages\/18526\/revisions"}],"wp:attachment":[{"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/media?parent=18526"}],"wp:term":[{"taxonomy":"kategorie_pages","embeddable":true,"href":"https:\/\/addi.de\/en\/wp-json\/wp\/v2\/kategorie_pages?post=18526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}