Contact

Product help, support and complaints

If you have a specific problem with or an individual question about your addi product, please contact your addi retailer. He is well informed and can help you the fastest in most cases.

Of course you can also contact us directly. Please use this form to do so - simply add the relevant images if required. We will do our best to answer you as quickly as possible.

In the event of a complaint, please send us a photo with the date and the corresponding proof of purchase.

For questions about maintenance and cleaning, follow this Link and download the appropriate instructions. Here you will find the relevant care instructions and other important information about your product.


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    Labels Creative Impulse Awards Produkt des Jahres 1 50x50 DE
    News
    addiCraSySnake double-pointed needles
    Creative Impulse Award 2026

    Last Friday at Creativeworld, the winners of the Creative Impulse Award 2026 were announced, and our addiCraSySnake needle set took first place as Product of the Year.

    We are delighted about this success!

    SoMe Achtung1
    News
    Achtung
    Data loss with addi2go app Android update

    An update to the addi2go Android app resulted in the loss of data from some users' projects.

    Are you affected? If so, please contact us by email.

    creative world Frankfurt addi 2026
    News
    Trade fair 2026
    addi at creativeworld in Frankfurt 2026

    Dear Sirs and Madams,
    dear addi partners and friends of handicrafts,

    What do 1829, Made in Germany and a current lifestyle trend have in common?
    Exactly: addi – and you!

    From 6 to 9 February 2026, the international hobby, craft and art supplies industry will meet again in Frankfurt – and we look forward to welcoming you to Creativeworld 2026 at our stand in Hall 1.1, Stand E-61.

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