FAQs

Frequently asked questions.

Sometimes an answer is just a couple of clicks away. If you can’t find the answer you are looking for, get in touch with us using the contact form at the bottom of the page. We will respond as soon as we can.

Table of contents

Products

End consumers can buy addi products directly from a retailer or online. Find your local retailer on the retailer search.

93% of products are manufactured at our location in Altena, Germany. addi is the only producer with a complete assortment who manufactures in Germany or Europe.

Find it on the website’s retailer search.

Please find our information for complaints here.

Please contact the retailer where you made the purchase first. Alternatively, we can also assist you when you email us at addi@selter.com.

We also produce needles in special lengths. Please contact us at addi@selter.com.

We also produce needles in special lengths. Please contact us at addi@selter.com.

We acquire our bamboo from a region in Japan. It is known for the production of very slow-growing and therefore high quality bamboo. The final assembly takes place in our production plant in Altena.

Company

Please call us at +49 (0) 2352 9781-0 or email us at addi@selter.com if you’d like to become an addi partner.

addi products are distributed by speciality retailers. For this reason, we do not offer industrial selling for end consumers.

As a family company led by the sixth generation, we are aware of the necessity of handling available resources prudently and carefully. This is our responsibility to future generations. That’s why we continuously develop and improve our production and materials.

  • The waste-water system and electroplating facilities were updated to the latest technological standards in 2014
  • High annual investment volume for improvements
  • Optimal use of materials
  • Transport by ship instead of plane
  • Certified packaging
  • Reduction of emissions locally
  • Eco-friendly lighting system
  • In-house electricity generation planned

We have open production with many tours each year. If you’d like to come as a group, please schedule an appointment by emailing addi@selter.com.

Cleaning and care

Our cords stay flexible and soft if you steam them and pull them taut. Allow them to dry completely and they’re just like new.

Simply polish lightly with a metal polishing cloth, then they’ll shine clearly.

Remove the needle in the addiQuick machine from time to time and clean out any yarn remnants you find.

Yarn remnants can collect over time in the individual machine components in the addiExpress. If you feel as though the machine catches, try blowing the remnants out with a can on compressed air. If you have additional questions, please contact us at addi@selter.com.

Social Media

Instructions and
Produkt Videos

Instructions you find under the point “Service”. Should you have additional questions, please contact us at addi@selter.com.

Knitting-Instructions you find under the point “Service”. Should you have additional questions, please contact us at addi@selter.com.

You can find product videos on our YouTube Channel and in our app addi2Go

Contact

Still have questions?

We have done our best to put all the information you need about addi on our website. But we’re only human, and sometimes we know the answer, but not your question. So if you haven’t found what you’re looking for, just drop us a line and we will get back to you as soon as possible.

If you have any problems with your product, you can use this support form. From experience, however, it can make more sense to contact the retailer directly.

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